Omnira One for plumbing

Know which calls, estimates and memberships are slipping, and win them back.

Omnira One connects your field software, your books and your phones into one record your company owns. You see the missed call, the unsold estimate and the lapsed membership while there's still time to save them. Then we work your past customers and new leads to fill the board.

Does this sound like your week?

  • The phone rang during a job and nobody called back.
  • Estimates go out and nobody follows up after the first try.
  • Memberships lapse and we find out at renewal time, if at all.
  • The field software and the books never match at month end.
  • We're slammed after a freeze and slow in the spring.

The page your team opens

Each part shows where its numbers come from. Nothing on it has to be typed in twice.

Every company also gets a Map of its customers, work and market, and a People page with each person's numbers and who uses Omnira One.

  1. 01

    Missed calls

    Every call nobody answered, whether anyone called back, and whether it turned into a job.

    Pulls from: Your phones and call tracking

  2. 02

    Open estimates

    Every open estimate with its age, its value and the last time anyone followed up.

    Pulls from: Your field software

  3. 03

    Memberships

    Who's up for renewal, who lapsed and who never got the reminder.

    Pulls from: Your field software

  4. 04

    Billed against collected

    What the field software says you billed next to what the books say came in, with the gaps flagged.

    Pulls from: Your field software and your books

How Omnira One works for plumbingTools such as BuildOps, FieldEdge, FieldPulse, Housecall Pro, Jobber, Service Fusion flow into Omnira One, one record the company owns. It shows missed calls, open estimates and memberships.Your toolsOmnira OneOne record you ownWhat it shows youMissed callsFrom your phones and call trackingOpen estimatesFrom your field softwareMembershipsFrom your field software
The tools shown are examples from the list below. We start from the ones you run.

See it working for plumbing

These are real screens from the Omnira One demo, set up for a sample plumbing company. Open the demo to click through every page yourself.

The Omnira One Today page for a sample plumbing company. Three headline figures: $99,112 booked in the last 7 days, $66,966 collected and $543,639 in big-ticket estimates open. A Needs you list flags a freeze over 105 customers, big-ticket estimates going cold and aging invoices, with Approve and Decline buttons.
Today, for the owner. It shows what came in over the last 7 days and which customers and estimates need a call.
The Omnira One Map page for a sample plumbing company, around a large southern city. Numbered circles group customers across the northern suburbs and the city center. Buttons switch layers and between light, satellite and streets maps, and a side list shows the customers in view, with a tab for today's jobs.
Map, for the owner. It shows where the customers are and where today's jobs are.
The Omnira One People page for a sample plumbing company, set to field technicians over the last 30 days. A table compares each technician to the team median on jobs done, revenue, average ticket, callbacks, reviews, rating, memberships sold and camera finds quoted. Problem numbers are in red.
People, for the owner. It shows which technicians sell well and which ones get called back.
The Omnira One record page for one member household at a sample plumbing company. A next step box says to call about an $8,400 sewer estimate with no follow-up and a declined card. A summary notes an 11-year-old water heater, and a timeline lists events, each tagged with the system it came from.
One customer record. It shows the open sewer estimate, the card that failed and who should call.

Screens from the Omnira One demo, set up for a sample plumbing company. Every name and number on them is sample data.

Built with your team

Omnira One is built around how you work. Every page, number and alert is shaped with your team, and we keep changing it as you grow.

Your pages

Show the pages your team uses and hide the rest.

Your words

Call things what your team calls them, whether that is a job, a call or a ticket.

Your numbers

Pick the numbers that sit at the top of Today for each role.

Who sees what

The owner sees everyone. A manager sees their team. A tech sees their own work.

Your morning text

Choose when Quinn sends the morning numbers, and whether it comes by text or email.

In the demo, open Make it yours and try it. On your second call, we make these changes live with you.

One record, one meaning

Each of these gets one definition across every system you run, so a number means the same thing on every page.

  • Customer
  • Location
  • Job
  • Estimate
  • Invoice
  • Membership
  • Technician
  • Call

Your field software stays the system of record for jobs. Your books stay the books. Omnira One makes them agree.

Works with the tools you already run

We connect the field software, books, phones and CRM you already run. Here are the ones owners ask about most, and the full list is one click below. If your company runs on something else, ask us. Spreadsheets always work.

Built for your industry

  • ServiceTitan
  • Housecall Pro
  • Jobber
  • FieldEdge
  • Service Fusion
  • Workiz

Books, CRM and phones

  • QuickBooks
  • Xero
  • Salesforce
  • HubSpot
  • CallRail
  • Google Workspace

12 of 45 shown.

No tool for part of the work yet?

If part of your work still runs on paper, a whiteboard or someone's memory, we build the internal tool for it on open source and connect it the same way. Custom internal tools are what we specialize in, and we build them on top of what you already run.

Works with means we can bring that system's information into Omnira One. How we do it depends on the system. Some offer an official connection. For others we use the reports and exports you already run. Each vendor's own terms set what can be kept and for how long, and we work inside them. We'll tell you which applies to your setup on the first call. Product names and logos belong to their owners, and Omnira isn't affiliated with or endorsed by any of them.

ADP and the ADP logo are registered trademarks of ADP, Inc.

Three problems we start with

Estimates that get a second look

Every open estimate comes into one list with its age and value. Follow-ups go out on a schedule you set, and the biggest ones land on the owner's list each week.

More of the work you already quoted turns into booked jobs.

Missed calls that get returned

A missed call goes on the callback list as soon as it's logged, and the caller gets a text back. You can see your answer rate by hour and by day.

Calls that used to go to the next plumber on the search page get booked.

Past customers brought back

Customers you haven't served in a year or more, and memberships that lapsed, are pulled and sorted. Then we start the conversation again.

Work from a list you already own.

Edge cases we plan for

These are the cases that break a normal report. We set them up from the start.

A membership visit that never got booked

The member paid for two visits this year and got one. It shows up before renewal, not after they cancel.

One customer, three spellings

The same homeowner sits in your field software, your books and your call tracking under three names. We match them into one customer with one history.

A callback on a job you already billed

A return visit inside 30 days is tied to the first job and the tech who did it, so you see what the job really cost.

Omnira One watches it for you

Quinn, our AI, answers questions about your business in plain English and sends your morning numbers by text and email. Watchers keep an eye on the record and tell the right person when something slips. Two of the first ones we'd set up:

Unsold estimate

An estimate over the amount you set goes a week with no follow-up.

Hard freeze

A hard freeze hits your service area. You get the older homes inside it from Omnira Signal, so crews can work them at the thaw.

Then we use the same record to book more jobs.

Most data products stop at the dashboard. They show you the estimate that went cold and leave the calling to your team. We keep going, because we already run the work that turns those numbers into booked jobs.

Past customers

Customers who haven't called in a year and memberships that lapsed, worked again with a real conversation.

Freezes and main breaks

Omnira Signal marks where a hard freeze hit and where water mains broke, and lists the properties nearby.

A Quinn line for new leads

A new lead gets a text back right away and a time on your calendar, instead of a voicemail.

Signal tracks hard freezes, water main breaks and sewage backups, and lists the properties nearby.

Be the first plumber they hear from.

Plumbing work shows up in the public record before it shows up on your phone. Signal watches your service area for it and tells your team who to call and why.

  • A hard freeze hits neighborhoods with older plumbing.

    We list the streets most likely to have burst pipes. Your past customers there hear from you first, and the board fills before the phones start ringing.

  • A water main breaks or sewage backs up on a street.

    Homes on that street get offered a camera inspection while the problem is still fresh.

  • A permit issues for a new house, an addition or an ADU.

    You reach the builder or the owner in time to bid the rough-in.

  • A commercial job pulls its building permit.

    We name the general contractor, so you can bid the plumbing before it's awarded.

  • A new restaurant or kitchen gets its license.

    Kitchens need grease traps, backflow testing and a plumber on call. You offer a service agreement before they open.

  • A commercial building changes hands.

    The new owner is picking vendors. You're on their list before the old plumber's contract comes up.

From a signal to a winFour steps. Signal: A hard freeze hits older neighborhoods. Match: Streets in your service area with your past customers. Action: Texts go out to those customers, after your yes. Win: The board fills before the phones ring.SignalA hard freeze hits older neighborhoodsMatchStreets in your service area with your pastcustomersActionTexts go out to those customers, after youryesWinThe board fills before the phones ring
One example from the list above. Your territory, your trades and your job size set what counts as a match.

What our team has done

$1.65 million

A restoration company recovered $1.65 million from its own list of past customers, a list it had written off.

Read the story

$2.5M to $5M

A residential services company went from a $2.5 million to a $5 million run rate in 90 days, on follow-up our team built.

Read the story
  • 1,649

    Past customers on a dormant list, reached.

  • 23.1%

    Replied.

  • 6.3%

    Booked a job.

  • $53K

    Recovered in just over three weeks.

One recent result: we reached out to a residential services company's dormant customer list of 1,649 past customers. 23.1% replied and 6.3% booked a job, recovering $53K in revenue in just over three weeks.

We have since turned it into a full operating system that sends job reminders, plans truck dispatch to save gas and time, manages invoices and payroll, runs follow-up campaigns on dormant customers, and finds and automatically bids on government and commercial contracts.

Each result was one client, their list and their market. It isn't a promise of what you'll get.

What you own

Your data stays yours

It lands in a database your company owns, and it stays with you if you ever stop working with us.

Nothing changes without a yes

We read from your systems. Anything written back, and anything sent to a customer, waits for someone on your team to approve it.

No charge per user

One setup fee and a flat monthly fee. Your whole team can use it.

See Omnira One pricing

Questions owners ask

Does this replace our field software?
No. It stays your system of record, and your team keeps working in it. Omnira One reads from it and makes it agree with your books.
We're a small shop. Is this too much for us?
Two systems that disagree are enough to cost you money. We'll tell you plainly on the first call whether it pays for itself at your size.
Where do the new leads come from?
Your own past customers first. Then public records in your area, like freezes and main breaks, from Omnira Signal.

Tell us what should run itself.

We'll tell you plainly whether a build fits, and what you'd own at the end.